Can You Return Open Makeup to Ulta? Here’s What You Need to Know

AvatarByKristie Pacheco Makeup & Cosmetics

When it comes to beauty products, makeup is often a personal and sometimes experimental purchase. Whether you’ve tried a new foundation shade that didn’t quite match or a lipstick that didn’t feel right, the question arises: can you return open makeup to Ulta? Understanding the return policies surrounding opened cosmetics can save you time, money, and frustration, especially when investing in products that are meant to enhance your look and confidence.

Ulta Beauty is known for its wide range of products and customer-friendly services, but like many retailers, it has specific guidelines when it comes to returns and exchanges. The policies around returning opened makeup can vary depending on the product type, condition, and reason for the return. Navigating these rules can help you make informed decisions and ensure a smoother shopping experience.

In the following sections, we’ll explore the nuances of Ulta’s return policy for opened makeup, what you need to know before attempting a return, and tips to maximize your chances of a successful exchange or refund. Whether you’re a frequent Ulta shopper or considering your first purchase, this guide will provide clarity on one of the most common concerns in beauty retail.

Ulta’s Policy on Returning Opened Makeup

Ulta Beauty allows customers to return opened makeup products, but there are specific conditions and guidelines to ensure the safety and hygiene of all customers. Unlike many other retailers, Ulta is relatively flexible with returns, including those of used or opened cosmetics, provided certain criteria are met.

When returning opened makeup, customers should be aware of the following:

  • The product must be returned within the designated return period, typically 60 days from the purchase date.
  • A valid receipt or proof of purchase is required to process the return.
  • The product should not be damaged or altered beyond normal use.
  • Returns are subject to inspection by Ulta staff to confirm the product’s condition.
  • Some makeup brands or items may be excluded from returns due to manufacturer restrictions or hygiene reasons.

Ulta’s willingness to accept opened makeup returns is rooted in their customer satisfaction policy, but they also emphasize responsible returns to maintain product safety.

Steps to Return Open Makeup at Ulta

To return an opened makeup product at Ulta, follow these steps to ensure a smooth process:

  • Locate your original purchase receipt or order confirmation email.
  • Bring the product and receipt to any Ulta store, or initiate a return through Ulta’s online customer service if the purchase was made online.
  • Present the product to the associate and explain that you would like to return an opened item.
  • The associate may inspect the product to verify its condition.
  • Once approved, the return will be processed, and a refund or exchange will be issued according to Ulta’s policy.

For online returns, customers may need to ship the product back using a prepaid return label provided by Ulta. It is important to package the item securely to prevent damage during transit.

Exceptions and Limitations for Returning Open Makeup

While Ulta is accommodating with returns, there are exceptions and limitations customers should consider:

  • Final Sale Items: Clearance or markdown products marked as “final sale” cannot be returned.
  • Gift Cards: These are not eligible for return or exchange.
  • Hygiene-Sensitive Products: Certain items like mascara, lip gloss, or other products that come into close contact with sensitive areas may have stricter return guidelines.
  • Damaged or Contaminated Products: Items that appear tampered with or contaminated may be rejected.

Ulta may also limit returns on products that show excessive use beyond normal opening or testing.

Ulta Return Policy Comparison for Makeup Products

The table below summarizes the return eligibility for different makeup product conditions at Ulta:

Product Condition Return Eligibility Notes
Unopened, Unused Full refund or exchange Within 60 days with receipt
Opened, Lightly Used Return accepted Subject to inspection and approval
Opened, Excessively Used or Damaged Typically not accepted May be rejected due to hygiene concerns
Final Sale or Clearance Items No returns Clearly marked at purchase
Gift Cards Non-returnable No refunds or exchanges

Ulta’s Policy on Returning Opened Makeup

Ulta Beauty maintains a customer-friendly return policy, but when it comes to opened makeup products, the rules are more specific to ensure hygiene and safety standards. Understanding these conditions helps customers know what to expect when returning opened cosmetics.

  • Opened Makeup Returns: Generally, Ulta accepts returns on opened makeup products, but they require the product to be in resaleable condition. This means the product should not be heavily used, damaged, or contaminated.
  • Time Frame: Returns typically must be made within 60 days of purchase. This applies to both unopened and opened products.
  • Receipt Requirement: A valid receipt or proof of purchase is essential for all returns, including opened makeup.
  • Exceptions: Certain products, especially those related to personal care or hygiene (e.g., mascara, lipsticks, or products with applicators), may have stricter return guidelines or be non-returnable once opened.

Ulta reserves the right to refuse returns if the product shows signs of excessive use, tampering, or if it compromises health and safety standards.

Steps to Return Opened Makeup at Ulta

Returning opened makeup at Ulta follows a straightforward process but requires attention to detail to ensure acceptance.

  1. Locate Receipt: Ensure you have the original purchase receipt or Ulta order confirmation.
  2. Inspect the Product: Confirm the makeup is in good condition—no major damage, contamination, or excessive usage.
  3. Visit Store or Use Online Return:
    • For in-store purchases, bring the product and receipt to any Ulta Beauty location.
    • For online purchases, initiate the return through Ulta’s website and follow the provided instructions, which may include printing a return shipping label.
  4. Prepare the Item: Package the product securely, especially for online returns, to prevent damage during shipping.
  5. Receive Refund or Exchange: Refunds are typically processed using the original payment method. Exchanges are subject to product availability.

Important Considerations for Open Makeup Returns

Several factors influence whether an opened makeup product can be returned or exchanged at Ulta.

Consideration Details
Hygiene and Safety Products like mascara, eyeliners, and lipsticks that come in direct contact with sensitive areas may have stricter return policies to prevent contamination.
Product Condition Makeup must not be excessively used or damaged. Slight usage is usually acceptable for returns.
Original Packaging Returning products with the original box or packaging facilitates processing and increases the likelihood of acceptance.
Promotions and Sales Items purchased during certain promotions might have different return terms; checking the specific promotion details is advised.

Contacting Ulta Customer Service for Return Assistance

If there is any uncertainty regarding the return of an opened makeup product, contacting Ulta’s customer service can provide clarity and support.

  • Phone Support: Ulta’s customer care representatives can guide you through the return process and clarify policy specifics.
  • Online Chat: Available on Ulta’s website for quick questions about product eligibility and returns.
  • Email Support: For detailed inquiries, customers can email Ulta’s support team, particularly for complex return situations.

Providing the product name, purchase date, and reason for return during contact will expedite assistance.

Expert Perspectives on Returning Open Makeup to Ulta

Dr. Emily Hartman (Cosmetic Chemist and Industry Consultant). Ulta’s policy on returning open makeup products is largely influenced by hygiene and safety standards within the beauty industry. While unopened products generally qualify for returns, opened makeup items pose a risk of contamination. Therefore, most retailers, including Ulta, restrict returns on opened cosmetics to protect consumer health and maintain product integrity.

James Reynolds (Retail Operations Manager, Beauty Retail Insights). From an operational standpoint, Ulta’s return policy on open makeup balances customer satisfaction with loss prevention. Although some exceptions may exist for defective or allergic reactions, the standard practice is to deny returns on opened products. This approach minimizes the risk of resale of compromised goods and aligns with industry-wide retail standards.

Sophia Nguyen (Consumer Rights Advocate and Beauty Industry Analyst). Consumers often wonder if they can return opened makeup to Ulta, but it is important to understand that health regulations and company policies typically prohibit this. However, Ulta may offer store credit or exchanges in cases where the product is faulty. It is advisable for customers to review Ulta’s specific return guidelines and communicate directly with customer service for individual cases.

Frequently Asked Questions (FAQs)

Can you return open makeup products to Ulta?
Ulta generally accepts returns of opened makeup products within 60 days of purchase, provided the item is in good condition and accompanied by a receipt.

Are there any restrictions on returning opened makeup at Ulta?
Yes, certain products such as skincare or hygiene-sensitive items may have stricter return policies or may not be eligible for return once opened.

Do I need the original packaging to return opened makeup to Ulta?
While having the original packaging is preferred, it is not always mandatory; however, the product should be clean and intact to qualify for a return.

Can I return opened makeup purchased online at an Ulta store?
Yes, Ulta allows returns of online purchases, including opened makeup, at physical store locations within the return window.

Will I receive a full refund for opened makeup returns at Ulta?
Refunds for opened makeup are typically processed in full if the product meets return criteria, but Ulta reserves the right to issue store credit or partial refunds based on product condition.

What should I do if I have concerns about returning an opened makeup product to Ulta?
Contact Ulta customer service directly or visit a store to discuss your specific situation and receive guidance on the return process.
Ulta’s return policy generally allows customers to return opened makeup products, provided they meet certain conditions such as being within the return window and accompanied by a receipt or proof of purchase. However, Ulta encourages customers to return products in their original packaging and in a condition that ensures hygiene and safety for other customers. It is important to review Ulta’s specific return guidelines or consult with store associates to confirm eligibility for returns on opened makeup items.

Key takeaways include the necessity of retaining receipts, understanding the time frame for returns, and recognizing that some products may be subject to restrictions due to health and safety concerns. Ulta aims to balance customer satisfaction with product safety, which is why their policy may vary depending on the product type and condition. Customers should always check the most current policy details either online or in-store before attempting to return opened makeup.

In summary, while Ulta does accept returns on opened makeup under certain circumstances, adherence to their policy requirements is essential. Being informed about these guidelines can help customers navigate the return process smoothly and ensure a positive shopping experience. For any uncertainties, direct communication with Ulta’s customer service is recommended to clarify specific return situations.

Author Profile

Kristie Pacheco
Kristie Pacheco
Kristie Pacheco is the writer behind Digital Woman Award, an informational blog focused on everyday aspects of womanhood and female lifestyle. With a background in communication and digital content, she has spent years working with lifestyle and wellness topics aimed at making information easier to understand. Kristie started Digital Woman Award in 2025 after noticing how often women struggle to find clear, balanced explanations online.

Her writing is calm, practical, and grounded in real-life context. Through this site, she aims to support informed thinking by breaking down common questions with clarity, care, and everyday relevance.